General terms and conditions

*Updated on 4/02/2026*

Article 1 Identity of the seller

Article 2 General terms and conditions

Article 3 Delivery

Article 4 Prices

Article 5 Inspection period / right of withdrawal

Article 6 Data management

Article 7 Warranty

Article 8 Offers

Article 9 Agreements

Article 10 Images and specifications

Article 11 Force Majeure

Article 12 Liability

Article 13 Retention of title

Article 14 Copyright – Intellectual property

Article 15 Ownership

Article 1 Identity of the seller

Milou & Milou
Sifero VOF
Thomas van der Vekenlaan 15, 2960 Brecht
Belgium
Email: milou.antwerp@gmail.com
VAT: BE0892 776 023

Article 2 General

2.1 These general terms and conditions apply to all offers from Milou & Milou.

The terms and conditions are accessible to everyone and are included on the website https://www.milou-milou.be

2.2 By placing an order, you agree to the terms of delivery and payment. Milou & Milou reserves the right to change its terms of delivery and/or payment after the expiration of the term.

2.3 Unless otherwise agreed in writing, general or specific terms or conditions of third parties are not recognized by Milou & Milou.

2.4 Milou & Milou guarantees that the delivered product complies with the agreement and meets the specifications stated in the offer.

Article 3 Delivery

3.1 Delivery will take place while stocks last.

3.2 In accordance with the rules of the Distance Selling Act, Milou & Milou will execute orders within at least 7 days.

If this is not possible (because the item ordered is out of stock or no longer available), there is a delay for other reasons, or an order cannot be fulfilled or can only be partially fulfilled, the consumer will receive notification within 7 days of placing the order and in that case has the right to cancel the order without costs and without notice of default.

3.3 The place of delivery is the address that the consumer has provided to the company.

3.4 Milou & Milou's delivery obligation will be fulfilled, unless proven otherwise, once the goods delivered by Milou & Milou have been offered to the customer once. In the case of home delivery, the carrier's report, containing the refusal of acceptance, serves as full proof of the offer of delivery.

3.5 All delivery dates stated on the website are indicative. Therefore, no rights can be derived from these dates.

Article 4 Prices

4.1 Prices will not be increased during the offer period unless legal measures make this necessary or the manufacturer implements interim price increases.

4.2 All prices on the website are subject to printing and typographical errors. We accept no liability for the consequences of printing and typographical errors.

4.3 All prices on the site are in Euros and include 21% VAT.

Article 5 Inspection period / right of withdrawal

5.1 In the case of a consumer purchase, in accordance with the Distance Selling Act (Article 7:5 of the Dutch Civil Code), the buyer has the right to return (part of) the delivered goods within 14 business days without giving a reason. This period begins when the ordered items are delivered. If the buyer has not returned the delivered items to Milou & Milou after this period, the purchase is final. Before returning the goods, the buyer is obligated to notify Milou & Milou in writing within 14 business days of delivery. The buyer must prove that the delivered goods were returned on time, for example, by means of proof of postal delivery. The goods must be returned in the original packaging (including accessories and accompanying documentation) and in new condition. If the goods have been used, encumbered, or damaged in any way by the buyer, the right of withdrawal as defined in this clause lapses. Subject to the provisions of the previous sentence, Milou & Milou will ensure that the full purchase price, excluding shipping costs, is refunded to the buyer within 14 business days of receipt of the returned shipment. Returning the delivered items is entirely at the buyer's expense and risk.

5.2 The right of withdrawal does not apply to: - Services whose performance, with the consumer's consent, has begun before the seven-business-day period. - Goods or services whose price is subject to fluctuations in the financial market over which the supplier has no influence. - Goods manufactured to the consumer's specifications, such as custom-made goods, or goods that are clearly personalized. - Goods or services that cannot be returned due to their nature, for example, for reasons of hygiene or goods that spoil or age quickly. - Audio and video recordings and computer software whose seal has been broken by the consumer. - The supply of newspapers and magazines; betting and lottery services.

5.3 If the consumer exercises his right of withdrawal, the costs for return shipment will be borne by the consumer.

5.4 If the consumer purchases a SALES item, they can exercise their right of withdrawal. Sales items can be returned.

Article 6 Data management

6.1 If you place an order with Milou & Milou, your information will be stored in the customer database. Milou & Milou complies with the Data Protection Act and will not share your information with third parties. See our "Privacy Policy" from the FPS Economy Belgium.

6.2 Milou & Milou respects the privacy of users of the website and ensures that your personal data is treated confidentially.

Article 7 Warranty

7.1 Milou & Milou guarantees that the products it supplies meet the requirements of usability, reliability, and lifespan as reasonably intended by the parties to the purchase agreement, and therefore guarantees the manufacturer's warranty for the product supplied to you.

7.2 Milou & Milou's warranty period corresponds to the manufacturer's warranty period. However, Milou & Milou is never responsible for the ultimate suitability of the products for each individual application by the buyer, nor for any advice regarding the use or application of the products.

7.3 The buyer is obligated to inspect the delivered goods immediately upon receipt. If the delivered item appears to be incorrect, defective, or incomplete, the buyer must immediately report these defects to Milou & Milou in writing (before returning them to Milou & Milou). Any defects or incorrectly delivered goods must and can be reported to Milou & Milou in writing no later than 14 days after delivery. Returns must be made in the original packaging (including accessories and accompanying documentation) and in new condition. Use after discovery of a defect, damage occurring after discovery of a defect, encumberment, and/or resale after discovery of a defect, will void the right to make a complaint and return.

7.4 If Milou & Milou finds the buyer's complaints to be justified, Milou & Milou will, at its discretion, either replace the delivered goods free of charge or make a written arrangement with the buyer regarding compensation, provided that Milou & Milou's liability, and therefore the amount of compensation, is always limited to the invoice amount of the goods in question, or (at Milou & Milou's discretion) to the maximum amount covered by Milou & Milou's liability insurance in the relevant case. Any liability of Milou & Milou for any other form of damage is excluded, including additional compensation in any form whatsoever, compensation for indirect or consequential damage, or damage due to lost profits.

7.5 Milou & Milou is not liable for damage caused intentionally or by gross negligence of non-managerial staff.

7.6 This warranty does not apply if: A) and for as long as the buyer is in default towards Milou & Milou; B) the buyer has repaired and/or processed the delivered goods themselves or has had them repaired and/or processed by third parties. C) the delivered goods have been exposed to abnormal conditions or have otherwise been treated carelessly or contrary to the instructions of Milou & Milou and/or the instructions for use on the packaging; D) the defect is wholly or partly the result of regulations that the government has imposed or will impose regarding the nature or quality of the materials used.

Article 8 Offers

8.1 Offers are without obligation, unless otherwise stated in the offer.

8.2 If the buyer accepts a non-binding offer, Milou & Milou reserves the right to revoke or deviate from the offer within 3 working days of receipt of that acceptance.

8.3 Oral commitments only bind Milou & Milou after they have been expressly confirmed in writing.

8.4 Offers from Milou & Milou do not automatically apply to repeat orders.

8.5 Milou & Milou cannot be held to its offer if the buyer should have understood that the offer, or a part thereof, contained an obvious error or typo.

8.6 Additions, amendments and/or further agreements are only valid if agreed in writing.

Article 9 Agreement

9.1 An agreement between Milou & Milou and a customer is concluded after an order has been assessed for feasibility by Milou & Milou.

9.2 Milou & Milou reserves the right to refuse orders or assignments without stating reasons, or to accept them only on the condition that shipment is made cash on delivery or after advance payment.

9.3 Unless otherwise agreed, amounts owed by the consumer must be paid within 14 days after delivery of the goods.

Article 10 Images and specifications

10.1 All images, photos, drawings, etc., including data regarding weights, dimensions, colors, images of labels, etc., on the Milou & Milou website are approximate only, are indicative, and cannot give rise to compensation or termination of the agreement.

Article 11 Force Majeure

11.1 Milou & Milou shall not be liable if and to the extent that its obligations cannot be fulfilled due to force majeure.

11.2 Force majeure means any external cause, as well as any circumstance that cannot reasonably be considered to be at our risk. Delays or non-performance by our suppliers, internet disruptions, power outages, email disruptions, and disruptions or changes in technology supplied by third parties, transportation difficulties, strikes, government measures, supply delays, negligence of suppliers and/or manufacturers, as well as their assistants, illness of personnel, and defects in auxiliary equipment or means of transport are expressly considered force majeure.

11.3 In the event of force majeure, Milou & Milou reserves the right to suspend its obligations and is also entitled to terminate the agreement in whole or in part, or to demand that the content of the agreement be amended in such a way that performance remains possible. Under no circumstances will Milou & Milou be liable for any fines or damages.

11.4 If, upon the occurrence of force majeure, Milou & Milou has already partially fulfilled its obligations, or can only partially fulfill its obligations, it is entitled to invoice separately for the part already delivered or the part that can be delivered, and the buyer is obligated to pay this invoice as if it were a separate contract. This does not apply, however, if the part already delivered or the part that can be delivered has no independent value.

Article 12 Liability

12.1 Milou & Milou is not liable for damage to vehicles or other objects caused by incorrect use of the products. Before use, read the instructions on the packaging and/or consult our website.

Article 13 Retention of title

13.1 Ownership of all goods sold and delivered by Milou & Milou to the purchaser shall remain with Milou & Milou as long as the purchaser has not paid the claims of Milou & Milou under the agreement or previous or subsequent similar agreements, as long as the purchaser has not paid for the work performed or yet to be performed under this or similar agreements and as long as the purchaser has not paid the claims of Milou & Milou due to failure to fulfill such obligations, including claims relating to fines, interest and costs, all as referred to in Article 3:92 of the Dutch Civil Code.

13.2 Items delivered by Milou & Milou that are subject to the retention of title may only be resold in the context of normal business operations and may never be used as a means of payment.

13.3 The purchaser is not authorised to pledge or otherwise encumber the items subject to the retention of title.

13.4 The purchaser hereby gives unconditional and irrevocable permission to Milou & Milou or a third party to be appointed by Milou & Milou to enter all places where its properties will be located and to take those items with it in all cases in which Milou & Milou wishes to exercise its ownership rights.

13.5 If third parties seize the goods delivered under retention of title or wish to establish or assert rights thereto, the purchaser is obliged to inform Milou & Milou as soon as can reasonably be expected.

13.6 The purchaser undertakes to insure and keep insured the goods delivered under retention of title against fire, explosion and water damage, as well as against theft, and to make the policy of this insurance available for inspection to Milou & Milou upon first request.

Article 14 Copyright – Intellectual property

The entire content of the Milou & Milou webshop is the property of the company, including: the design and layout, software, images, animated graphics, sounds, and text. All associated rights are managed by the company.

Customers may download and/or make copies of this content solely for personal, non-commercial use.

The information on the website is provided without obligation and not as a concrete offer to conclude an agreement. Agreements are only concluded after Milou & Milou accepts the order.

.

Article 15 Ownership

All photos and texts in the webshop are personally created by Milou & Milou and may not be reproduced at any time without permission. Milou & Milou holds exclusive rights to use the photos.